Privacy Policy

Our Adherence to Confidentiality

IBEX Packaging is loyal to sustaining the privacy of our customers. We do not share, sell, or otherwise reveal information about our clients to any other party except as required to process and ship purchases. Please understand we will disclose your information when obligatory by law or to safeguard our interests and safety and those of other visitors to our website, or when you allow us to do so.

Requisite Personal Information Provided

When you choose to contact IBEX Packaging, subscribe to our marketing services or purchase items from our website, you will then be asked to provide us with a few of your personal information as a part of our policy. For instance;

Your Character Verification/Identity and Contact Details:

This take in account your name, email address, postal address/billing address, delivery address, and your contact number.

Your Payment Details:

Details for your bank account or debit/ATM cards. Nevertheless, we ensure the protection of your details and guarantee to not hold any of your provided information.

Your Profile Data:

When you create and register an account whilst connecting to our website; your password, username, and details about your purchases will be safeguarded.

Request end note:

Make sure that the personal information and other data you provide us with is authentic and accurate to avoid any glitches in the long run. In case if your personal information changes; keep us updated!

How Do We Process Your Information?

We might use your personal data for following purposes:

• To run the requests/orders that you have submitted through your registered account or via other means of communication available
• To perform our responsibilities rising from any agreements made between you and IBEX Packaging
• To keep a follow up on your feedback or comments on the services we provide
• To inform you of our latest changes made to our services
• To send relevant information to you that may be of your great interest. These may contain data about products, amenities, campaigns, publicity of any accompanying company’s properties and services
• To process a funding or employment application
• We evaluate our maintenance phases for safeguarding personal information on a systematic basis
• We will keep your personal data on our systems for as long as we require for various applicable activities

How Long Does Your Information Stays with Us?

For the record, we will withhold your personal data or any other private information till you are our registered customer. Otherwise, we might keep your information even after you are no longer our client to respond your queries or grievances and to uphold important records to gratify legal, secretarial or reporting necessities.

General Data Protection Regulation (GDPR)

According to this new privacy policy regulation in European Union law, General Data Protection Regulation (GDPR), business processes that handle personal data must be built with data protection by design and by default, meaning that personal data must be stored using the highest-possible privacy settings by default. So that the data is not available publicly without explicit consent and cannot be used to identify a subject without additional information stored separately.

No personal data may be processed unless it is done under a lawful bases specified by the regulation. The data subject has the right to revoke this permission at any time. Data subjects have the right to request a portable copy of the data collected by the processor in a common format.

What Are Your Rights as Our Clients?

As customers, you have the right to forbid us from withholding or using your information, or to enquire us to erase, eliminate or stop using it if we do not require it anymore.

Please inform us if you contemplate, we should not be using it, but kindly be mindful that there may be lawful or other official reasons why we need to withhold or use your personal information.

Your rights under data protection laws in connection to your personal data are briefly summarized below:

Appeal access to your personal data. This permits you to collect a copy of the personal information we hold about you and to check that we are officially processing it.

Demand amendment of the personal data that we hold about you. This allows you to have any incomplete or mistaken data we hold about you revised, though we may need to authenticate the correctness of the new data you provide to us.

Appeal deletion of your personal data. This enables you to enquire us to erase or eliminate personal data where there is no virtuous reason for us enduring to process it. Please consider, however, that we may not always be able to fulfill your demand of erasure for specific legal reasons which we will inform you about.

Demand control of processing your personal data. You can ask us to leave the processing of your personal data in the following scenarios:

1. if you want us to authenticate the data’s accurateness;
2. where our usage of the data is illegal, but you do not want us to remove it;
3. where you need us to withhold the data even if we no longer need it as you require it to develop, exercise or protect lawful rights; or
4. you have complained about our use of your information, but we need to validate whether we have dominant genuine reasons to use it.

Request the allocation of your private data to you or to a third party. We will make available to you a third party that you have chosen, your private information in an organized, generally used, machine-readable format. Please beware that this right is only applicable to computerized information which you originally provided permission for us to use or where we used the information to make an agreement with you.

For Registration

To become a client of IBEX Packaging, a user must first fill the registration form. During registration a user is required to give his/her complete name and email address. We use this information to update the client about our services even if they have not submitted an order. Your financial information will be used to process your transactions or bill you for products and services that you request.

Order Form Details

We request information from the user on our order form. A user must provide contact information (such as name, email and shipping address) and financial information (such as credit card number and expiration date). This information is used for credit card authorization and to fill customers’ orders. If we have trouble processing an order, the information is used to contact the user.

Cookies

An HTTP cookie is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember stateful information or to record the user’s browsing activity. Cookies are used by both My Ibexpackaging and the Ibexpackaging order section in order to uniquely identify users, associate user files with orders, and to enable the shopping basket. Our site cannot be used with cookies turned off.

Archive Files

Just like most typical web site servers, we use log files/archive files. This contains internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users’ movement in the aggregate, and gather broad demographic information for aggregate use. This data is not linked to personally identifiable information.

Incomparable Bids and Apprises

Our recognized members will occasionally be given information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we give the option to not receive these types of communications. If you do not wish to receive future emails, send an email to sales@ibexpackaging.com

Subscribing to Our Circular

Customers are spontaneously subscribed to our newsletter; we ask for contact information such as name and email address. Out of respect for our user’s privacy, we provide a way to opt-out of these communications. If you do not wish to receive future newsletters, send an email to sales@ibexpackaging.com

Customer Support Facility

We communicate with users on a regular basis to provide requested services. Our production and customer service use both email and phone information to communicate with customers regarding issues relating to in process order – a team of professional customer representatives, who have an excellent know-how about the customization of your packaging and have accurate answers to all your queries is available at your service round the clock.

Authorized Disclaimer

Though we make every effort to reserve user privacy, we may need to disclose personal information when required by law wherein we believe that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Third Party Service Providers 

We have third party service providers working on our behalf. We may pass your information to our third-party service providers, agents’ subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for instance to deliver product).

However, when we use third party service providers, we reveal only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Kindly be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Corporate Substitutions

If IBEX Packaging goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, is part of the assets transferred.

If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Opting Out of Retailing and Preference Alert

You have a choice about whether you wish to receive information from us or not. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting our customer support services.

Association to Other Websites

Ibex Packaging’s website may contain links to other websites run by other organizations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.’’

Safekeeping / Gatekeeping

Our website takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number) that information is encrypted and is protected with the best encryption software in the industry—SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing.’

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

Employees must enter their password to gain access to user information. Finally, the servers that store personally identifiable information are in a high-security environment at our co-location facility.

Notify of Amendments in the Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We will use information in agreement with the privacy policy under which the information was collected.

CONTACT INFORMATION

Customer support available 24/7 to assist you with Free custom quotes, product information, queries, consultation, order tracking & more. Email us at sales@ibexpackaging.com